Part-Time Case Manager Opening
Position Description: Part-Time Case Manager
Reports To: Operations Director
Works Closely With: Housing Navigator
Employment Status: Part-Time
Hours: 10–20 hours per week; flexible schedule
Pay: $20-$25 per hour
Start Date: Early January
Location: San Bernardino Mountains, from Crestline to Big Bear City
Work Arrangement: Primarily field-based, with a home office
After reading the job description, below, if you are interested please email your application and a resume to WeCare@mtnhomeless.com.
Position Purpose
Mountain Homeless Coalition is seeking a compassionate, resourceful, and self-motivated Case Manager to help individuals and families experiencing homelessness or housing instability obtain and maintain stable housing.
Working closely with MHC's Operations Director and Housing Navigator, the Case Manager will develop and implement individualized Housing and Stabilization Plans, helping clients overcome personal, financial, and practical barriers to housing. The position requires hands-on assistance, relationship building, problem-solving, and consistent follow-through.
This is an independent, field-based position. The successful candidate must be a self-starter who is comfortable organizing their own schedule, meeting clients throughout the mountain communities, and working independently from a home office. Hours are flexible, but dependable follow-through and availability to meet clients are essential.
Primary Responsibilities
1. Case Management and Housing Stability
Assess clients' needs, strengths, and barriers.
Develop individualized Housing and Stabilization Plans with up to three priority goals at a time.
Establish realistic action steps, responsibilities, and timelines.
Work directly with clients to accomplish goals and monitor progress.
Help newly housed clients adjust to independent living and maintain housing.
Assist individuals and families at risk of eviction in finding solutions before they lose their homes.
2. Benefits and Community Resources
Help clients access benefits such as CalFresh, CalWORKs, General Relief, SSI, SSDI, and Medi-Cal.
Assist with employment, childcare, healthcare, transportation, food, legal aid, and senior services.
Help clients complete applications, gather documents, make calls, and follow through with agencies and service providers.
3. Financial Stability and Life Skills
Help clients develop household budgets and understand rent and utility responsibilities.
Identify ways to increase income, manage expenses, and prepare for unexpected costs.
Encourage financial stability and independence.
4. Advocacy and Client Support
Build trusting, respectful relationships with clients.
Provide personal attention, encouragement, and practical assistance.
Coordinate with landlords and community agencies when authorized.
Recognize potential crises and help clients develop solutions.
Maintain professional boundaries and confidentiality.
5. Documentation and Communication
Meet weekly with the MHC Client team (Friday mornings) to review current clients’ progress and needs.
Maintain accurate client records and document services and outcomes in MHC’s internal client database (Trello).
Communicate regularly with the Operations Director and Housing Navigator.
Working Relationship with the Housing Navigator and Operations Director
The Housing Navigator primarily identifies housing opportunities, works with landlords, coordinates applications, and assists clients in securing housing.
The Case Manager focuses on the personal, financial, and practical barriers that prevent clients from obtaining or maintaining housing. Both positions work as a coordinated team, under the supervision of the Operations Director, toward each client's housing goals.
Qualifications and Experience
Preferred qualifications include:
Experience in case management, social services, housing services, or nonprofit work.
Knowledge of public assistance programs and community resources.
Experience working with low-income individuals and families.
Strong communication, organizational, and problem-solving skills.
Ability to manage multiple clients and maintain accurate records.
Computer proficiency; HMIS experience is helpful.
A degree in social work, human services, psychology, or a related field is desirable but not required. Relevant experience and personal qualities are equally important.
The ideal candidate will be:
Compassionate, patient, respectful, and nonjudgmental.
Organized, dependable, resourceful, and detail-oriented.
A self-starter who works well independently and takes initiative.
Comfortable working in the field and traveling throughout the mountain communities.
A good listener who can build trust and encourage clients.
Genuinely committed to helping people achieve housing stability.
Preference will be given to candidates who live in the San Bernardino Mountains and understand the unique challenges of our rural communities.
Training
MHC will provide training in its programs and procedures, Housing and Stabilization Plans, case management, trauma-informed care, motivational interviewing, benefits navigation, housing resources, eviction prevention, financial stability, confidentiality, documentation, and community resources.
Measures of Success
Success will be measured by the quality of client relationships, progress toward individual goals, assistance in obtaining and maintaining housing, prevention of evictions, connections to benefits and resources, accurate documentation, and effective teamwork with the Housing Navigator.
Position Philosophy
MHC believes every client deserves personal attention, respect, and the opportunity to achieve housing stability. This is not simply a referral position. The Case Manager must be willing to work alongside clients, help them navigate difficult situations, and provide the consistent support and follow-through needed to move from crisis toward stability and independence.
